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GBN Store Support

Warranty Information

At GBN Store, we only aim to sell genuine products from trusted brands and authorized distributors whenever possible.

Most products available on GBN Store come with an official manufacturer warranty, allowing customers to shop with confidence and receive support directly through the brand's authorized service network.

01

Manufacturer Warranty

Warranty coverage depends on the product and brand.

You can find warranty information through the following methods:

Check the Product Page

Warranty details are usually mentioned on the product page whenever applicable.

Check the Product Packaging

Many brands include warranty information inside the product box, user manual, or warranty card.

Contact Our Team

If you're unsure about the warranty coverage of a product, feel free to contact us before or after your purchase. Our team will be happy to assist you.

Phone: +977 9712064892Email: [email protected]
02

Warranty Support

While warranty service is generally provided according to the manufacturer's policy, GBN Store will do its best to assist customers with the warranty claim process.

If your product develops an issue during the warranty period, we can help guide you through the required steps and provide support whenever possible.

To speed up the process, please keep:

  • Your invoice or proof of purchase
  • Product box and accessories, if required
  • Warranty card, if provided by the brand
03

What Is Covered Under Warranty?

Warranty coverage varies depending on the manufacturer and product category.

Generally, manufacturer warranties cover:

  • Manufacturing defects
  • Hardware faults not caused by physical damage
  • Technical issues covered under the brand's warranty policy
04

What Is Not Covered Under Warranty?

Warranty usually does not cover:

  • Physical damage
  • Accidental drops or impact damage
  • Water or liquid damage, unless specifically covered by the manufacturer
  • Scratches, dents, or cosmetic damage
  • Unauthorized repairs or modifications
  • Damage caused by improper usage

Final warranty decisions are subject to the manufacturer's service policies and inspection results.

05

Need Help With a Warranty Claim?

If you're experiencing an issue with a product purchased from GBN Store, please contact us with:

  • Full name
  • Order ID or invoice number
  • Product name
  • Description of the issue
  • Photos or videos, if applicable

Our team will review your request and help you with the next steps.