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GBN Store Policy

Return, Refund & Cancellation Policy

At GBN Store, we want every customer to have a smooth and reliable shopping experience. If you face any issues with your order, we're here to help.

Please read our return, refund, and cancellation policy carefully before placing an order.

01

Return Eligibility

We accept return requests only under the following conditions:

Damaged or Defective Products

If your product arrives damaged, defective, or has a manufacturing issue, please contact us within 48 hours of receiving the order.

To help us verify the issue quickly, please provide:

  • Order ID
  • Clear photos or videos of the product
  • A brief description of the problem

Requests made after 48 hours of delivery may not be eligible for damage-related claims.

Wrong Product Delivered

If you receive the wrong product, color, model, or variant, please notify us within 48 hours of delivery.

Our team will verify the issue and arrange a replacement or suitable solution.

02

Products Not Eligible for Return

Returns may not be accepted under the following situations:

  • Products that have been used, activated, or damaged after delivery
  • Items without original packaging, accessories, manuals, warranty cards, or invoice
  • Products with physical damage caused after successful delivery
  • Requests made due to a change of mind or personal preference
  • Products returned in a condition different from how they were delivered

Once a product has been successfully delivered and accepted, manufacturer warranty policies will apply where applicable.

03

Return Process

If you need to request a return, please follow these steps:

  • Contact our support team within the eligible return period.
  • Share your order details along with photos or videos of the issue.
  • Our team will review and verify the request.
  • Once approved, we will guide you through the next steps.

Depending on product availability and the nature of the issue, we may offer:

Product replacementProduct exchangeRefund
04

Refund Policy

Approved refunds will be processed through the original payment method whenever possible.

Refund timelines may vary depending on the payment provider:

  • Digital wallets and bank transfers: 2–5 working days
  • Card payments: 3–10 working days
  • Other payment methods: Depending on processing time

Shipping charges are generally non-refundable unless the error was caused by GBN Store or the delivered product was defective or incorrect.

05

Order Cancellation

Orders can be cancelled before they are dispatched without any cancellation fee.

If the order has already been shipped, delivery or logistics charges may be deducted depending on the stage of shipment and delivery partner policies.

06

Warranty Information

Many products sold through GBN Store include official brand warranty coverage. Warranty terms may vary depending on the manufacturer and product category.

Customers are encouraged to review warranty details on the product page before purchasing.

07

Need Help?

If you have any questions regarding returns, refunds, warranty claims, or order cancellations, our support team is happy to assist.

GBN Store Support

LocationKathmandu, NepalPhone+977 9712064892Email[email protected]

We aim to respond to all support requests as quickly as possible and provide fair solutions for our customers.